ROASTIKA PRIVACY NOTICE

At Roastika, we approach data and privacy as we approach everything we do: we put people first.

As part of our effort to protect your privacy and to comply with applicable privacy and data protection laws, we strive to consider all of our data governance practices through the lens of the recognized principles of data minimization, limited collection, and limited use, among other key areas addressed below. We do so to respect and maintain your trust. In other words, we believe that taking care of you includes taking care of your data and privacy. Grab a cup of coffee and learn more below.

Roastika Privacy Notice

Last Revised: December 09, 2023

Overview

This Roastika Privacy Notice describes the types of personal information that Roastika Corporation and its respective subsidiaries and affiliated companies (“Roastika,” “we,” and “us”) collect, how we use it, how and when it may be shared, and the rights and choices you have concerning your information. It also explains how we communicate with you and how you can request or submit inquiries about your information. We aim to help you understand how we use your information to improve our products, services, marketing, and interactions with you as part of our commitment to maintaining your trust. Thank you for taking the time to read and understand our data and privacy-related practices.

By continuing to use Roastika Services, you acknowledge this Privacy Notice and agree to our Terms of Use and other important policies, all of which are available on our Online Policies page.

Contents

You may skip to the specific sections of our Privacy Notice by selecting any of the sections listed below.

1. Applicability and Scope

This Privacy Notice (“Notice”) applies to the websites located at roastikacoffee.com and through any other websites or applications owned and operated by Roastika brands or products that direct the viewer or user to this Notice (“Roastika Services”). Our websites and mobile applications may offer links to websites and/or other mobile applications operated by third parties, not by Roastika. If you visit one of these linked websites, you should read the privacy notice, terms and conditions, and other policies. We are not responsible for the policies and practices of third parties. Any information you give to those organizations is governed by their privacy notice, terms and conditions, and other policies.

2. Updates to this Privacy Notice

We may update this Notice from time to time. We will notify you of material changes and update the Last Revised date on this Notice. We encourage you to look for updates and changes to this Notice when you access our websites and mobile applications.

3. Information We Collect

When you visit and use the Roastika Services, we may collect the following categories of information:

Identifiers – We may collect information that can be used to identify you, such as your first and last name, phone number, address book, username and password, email address, postal address, IP address, day and month of your birthday, and demographic information (such as gender).
Financial Information – We may collect your credit and debit card information, telephone number, and name.
Commercial Information – We may collect information about your transactions in our stores, on our websites or via our Roastika App, including what products you purchase, how frequently you purchase them, any Rewards or promotions associated with a purchase, and the products you have placed on your “Wishlist” or “My Bag” for future purchase.
Electronic Network Activity Information — We may collect information related to your electronic network activity, such as your browsing history, information about how you use the Roastika Services, your device, and the Roastika website’s “live help” chat feature.
Geolocation Information – We may collect information about your device's location, such as information derived from your device (e.g., based on a browser or device’s IP address). We may also use location-based technology in our retail locations to collect information about the presence of your device if your Bluetooth is turned on and your device settings allow for this.
Audio and Visual Information – We may collect audio and visual information when you use the Roastika Services. For example, closed circuit video surveillance cameras (“CCTV”) may be installed at some of our warehouse locations to monitor building security and assist in crime prevention, detection, and investigation, and to ensure the safety of our staff and visitors to our facilities, and these CCTV cameras may collect audio, visual, and similar information. Also, depending on your choices, we may collect audio information when you use voice ordering.
Inferences – We may also collect inferences from the other information described above.

Additionally, depending on how you use the Roastika Services, we may collect the following categories of sensitive personal information from you:

Precise Geolocation Information – We may collect information about the precise location of your device (e.g., GPS latitude and longitude) that is consistent with your device settings. We may also use location-based technology in our retail locations to collect information about the presence of your device if your Bluetooth is turned on and your device settings allow for this. We may collect this location information or derive it from your GPS, WiFi, Bluetooth, or other location-based technology for purposes of facilitating our services, such as to provide you with information about stores near you, to enable you to remotely order and pay for our products and services, or so that you may have certain Roastika products delivered to you by a third-party vendor.

We may aggregate or de-identify the information described above. Aggregated or de-identified data we do not attempt to re-identify is not subject to this Notice.

Without this information, we may be unable to provide you with all the services you requested.

4. Sources of Information

In addition to the information we receive from you, we may also obtain the categories of information described above from other sources, including from other users of Roastika Services (such as when they purchase a gift for you), advertising partners, co-sponsors, internet service providers, data analytics providers, operating systems and platforms, social networks, and publicly available sources. For example, if you access any social media or similar services through the Roastika Services to log in or to share information about your experience on our Roastika Services with others, we may collect information from these third-party services.

5. How We Use Your Information

We may use your information for business purposes, including providing the products and services you request, performing customer service functions, security and fraud prevention, marketing and promotional purposes, and performing website and mobile application analytics. We may use the information we collect about you to:

(a) To Provide Our Services – We may process your information when you access or use the Roastika Services, including to:

process or fulfill orders and transactions;
maintain and service accounts;
support and improve our loyalty programs, such as Roastika Rewards;
deliver gift cards or e-gifts and any associated personalized messages in accordance with your instructions;
debug to identify and repair errors that impair existing functionality;
facilitate the functionality of our websites and mobile applications;
process payments, and
customize experiences and personalization in and around our stores if you have permitted location sharing.

(b) To Communicate With You – We may process certain information to communicate with you concerning your accounts, our services, our marketing, and your requests, including to:

provide customer service, including when you interact with our customer service agents through our website’s “live help” chat feature and requests for information;
communicate with you about orders, purchases, returns, services, accounts, programs, contests, and sweepstakes;
send you personalized promotions, content, and special offers;
communicate with you about our brands, products, events, or other promotional purposes;
implement your communications preferences, such as sharing information with Roastika business partners so that they may email you about their promotions, products, and initiatives, and;
provide important product safety information and notice of product recalls.

(c) For Research, Development, and Improvement of Our Services – We want to ensure that our website, mobile applications, and services continually improve and expand to meet and exceed your needs and expectations. To do so, we may process certain personal information, including to:

maintain, improve, and analyze our websites, mobile applications, ads, and the products and services we offer; and
help to ensure the security and integrity of the Roastika Services, including detecting, preventing, or investigating suspicious activity or fraud.

(d) To Enforce our Terms, Agreements, or Policies — To maintain a safe, secure, and trusted environment for you when you use our websites, mobile applications, and other services, we may use your personal information to ensure the enforcement of our terms, policies, and agreements with you and any third parties.

(e) To Comply with Applicable Laws – We may be required to process certain information under specific laws and regulations, such as tax laws, as well as to:

maintain appropriate records for internal administrative purposes, and
comply with applicable legal and regulatory obligations, and respond to lawful governmental requests as needed.

(f) Targeted Advertising – We may process your information to provide you with targeted advertising (also known as cross-contextual advertising and online behavioral advertising) and offers and promotions you may be interested in.

(g) With Your Consent — We may process certain information to fulfill any other business or commercial purposes at your direction or with your consent.

6. How We Disclose Your Information

We may disclose your information as needed to fulfill the purposes described in this Notice and as permitted by applicable law.

(a) When We Work Together — We may share information between and among Roastika Corporation, its subsidiaries, and affiliated companies for management and analysis, decision-making, and other business purposes. For example, we may share your information with our subsidiaries and affiliated companies to administer our loyalty programs, process orders, and requests, as well as expand and promote our product and service offerings.

(b) When We Work with Service Providers & Business Partners – We may share identifiers, commercial information, electronic and network activity, geolocation and precise geolocation information, audio and visual information, and inferences, as described above, for a variety of business purposes, such as payment processing, website, and data hosting, location mapping, product and service delivery, customer service, advertising, and marketing (including counting ad impressions, ensuring compliance with industry standards, personalization, analytics services, security and performance monitoring, maintaining and servicing accounts, processing or fulfilling orders and transactions, verifying customer information, research, auditing, and data processing. We strive to contractually prohibit these service providers and business partners from retaining, using, or disclosing your confidential personal information for any purpose other than performing agreed-upon services for us.

(c) When We Work on Business Transactions — If we become involved in a merger, corporate transaction, or other situation involving transferring some or all of our business assets, we may share your information with business entities or people involved in the negotiation or transfer.

(d) When Sharing Helps Us Protect Safety and Lawful Interests – We may disclose your information if we believe that the disclosure is required by law, if we believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that the disclosure will help us protect the rights, property, safety of Roastika or our customers or partners.

(e) When You Give Consent – We may share information about you with other companies if you permit us or direct us to share the information.

(f) When You Post on Our Websites – If you post information on a blog or another part of our websites, the information you post may be seen by other visitors. We are not responsible for the data you submit in these public areas.

7. Cookies, Web Beacons and Similar Technologies

We and others may use various technologies to collect information about your device and use our websites and mobile applications. These technologies include first- and third-party cookies, web beacons, JavaScript, entity tags, and HTML local storage. Most web browsers can be programmed to accept or reject using some or all of these technologies, although you must take additional steps to disable or control other technologies. For more information on exercising your preferences about cookies and similar technologies, please see the section of this Notice titled “Your Choices & Rights.”

Cookies are small data files sent from a website’s server and stored on your device’s hard drive either for only the duration of your visit (“session cookies”) or for a fixed period (“persistent cookies”). Cookies contain information that a web server can later read.

You may be able to reject cookies, web beacons, entity tags, and HTML5 local storage by adjusting the appropriate settings in your browser. Each browser is different, but many browsers have preferences or options that may be adjusted to allow you to either accept or reject cookies and certain other technologies before they are set or installed or to remove or reject the use or installation of certain technologies altogether. If you want to learn the correct way to modify your browser settings, please use the Help menu in your browser or review the instructions provided by the following browsers: Internet Explorer, Google Chrome, Mozilla Firefox, Safari Desktop, Safari Mobile; and Android browser.

Interest-Based Ads – Many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI), both of which maintain websites where people can opt out of interest-based advertising from their members. To opt-out of website interest-based advertising provided by each organization’s respective participating companies, visit the DAA’s opt-out portal available at http://optout.aboutads.info/, the DAA of Canada’s opt-out portal available at https://youradchoices.ca/en/tools, or visit the NAI’s opt-out portal available at http://optout.networkadvertising.org/?c=1.

Residents of the European Union may opt out of online behavioral advertising served by the European Interactive Digital Advertising Alliance’s participating member organizations by visiting https://www.youronlinechoices.eu/.

To opt-out of data collection for interest-based advertising across mobile applications by participating companies, download the DAA’s App Choices mobile application opt-out offering at https://youradchoices.com/appchoices.

Adobe Flash Player Technology – We allow Adobe to set and enable special cookies necessary to deliver video content for Adobe Flash Player. You cannot remove Flash cookies simply by changing your browser settings. If you would like to limit the websites that can store information in Flash cookies on your device, you must visit the Adobe website:
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

Web Beacons — Web beacons are small, transparent images embedded in web pages, applications, and emails. They are sometimes called “clear gifs,” “single-pixel gifs,” “page tags,” or “web bugs.” We use web beacons to track the web pages you visit, test the effectiveness of our marketing, and find out if an email has been opened and acted on.

JavaScript – JavaScript are code snippets embedded in various parts of websites and applications that facilitate a variety of operations including accelerating the refresh speed of certain functionality or monitoring usage of various online components.

Entity Tags — Entity Tags are HTTP code mechanisms that allow portions of websites to be stored or “cached” within your browser and validate these caches when the website is opened. This accelerates website performance since the web server does not need to send a full response if the content has not changed.

HTML5 Local Storage – HTML5 local storage allows website data to be stored or “cached” within your browser to store and retrieve data in HTML5 pages when the website is revisited. These and similar technologies are used for the following purposes:
- Services and Functionality – Some of these technologies are required to allow you to access and use our websites or mobile applications and the various services and functionality we offer. Without these technologies, some of the services and functionality on our websites and mobile applications would not work correctly.
- Performance Monitoring – Some of these technologies help us analyze and estimate traffic and assess the volume of use of services and functionality on websites and mobile applications. They show us how visitors and customers interact with our digital properties, whether there are any errors, the degree to which certain web pages, applications, services, or functionality are accessed and used, and how they perform or operate. When these technologies are used for performance monitoring, no directly identifiable information (e.g., your name, email address, or phone number) is collected.
- User Convenience – Some of these technologies enhance the ease of use of our websites and mobile applications and the services and functionality they make available by accelerating load and refresh times and remembering information that you have provided on prior visits to our websites or when you last used a website or mobile application service or functionality.
- Marketing – Some technologies are used to tailor your experience on our website, within our mobile applications, or across your applications or devices by controlling the promotions, advertisements, and other marketing messages that may appear when you access or use these or other digital properties.

These technologies help us learn which services and functionality you use and how you access information about us. We may use this information to personalize your visit to a website, use a mobile application, or send you relevant promotions and advertisements.

8. How We Protect Your Information

Roastika uses reasonable technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure, or modification of your information. However, no security system is perfect, and due to the inherent nature of the Internet, we cannot guarantee that data, including personal information, is safe from intrusion or other unauthorized access by others. You are responsible for protecting your password(s) and maintaining the security of your devices.

9. Retention

Roastika stores information as reasonably necessary and proportionate to accomplish the purposes identified in this Notice based on criteria such as the length of time we need to provide the services to you and to meet legal requirements, including record retention, resolving disputes, and enforcing our agreements. Our retention of your information is governed by applicable law.

The personal information you provide us is stored and processed on servers owned by Roastika and other companies in the United States, Canada, or elsewhere worldwide, including locations outside the country or jurisdiction where you are located. Regardless of the company or person who processes your information and where it is processed, we will take steps to transfer and protect your information through appropriate safeguards in accordance with applicable data protection laws and this Notice.

10. Children’s Privacy

We do not intend for our websites or online services to be used by anyone under 13. We do not knowingly collect, sell, or share information about consumers between the ages of 13 – 16. If you are a parent or guardian and believe we may have collected information about your child, please contact us immediately, as described in the “Contact Us” section of this Notice. For more information, please see our Terms of Use.

11. Your Choices & Rights, including State-Specific Rights

(a) Your Choices

Location Services – To use certain Roastika Services, such as mobile order and pay (“MOP”) and location-based services and technology, you must either (a) enable “location services” in the Roastika App and/or (b) set the permissions in your mobile device to allow communication of this information.

If you allow location sharing, your device may communicate with us in ways that allow us to customize your experience in and around Roastika stores, monitor the effectiveness of our marketing efforts, tailor messages based on your time and location patterns, and limit the number of times you see a promotional message or offer. Precise geolocation may be used to fulfill services and application functionality you choose to engage with. You can use that personal information at any time in your device settings.

For most mobile devices, you can disable the collection of geolocation information by turning off location services on your device. If you have any questions about how to prevent Roastika from collecting your geolocation, we recommend that you contact your mobile device service provider or the device manufacturer. Certain Roastika App features and some Roastika Services may not work correctly without information about your location. You can re-enable the collection of geolocation information at any time by turning on location services on your device.

Voice Ordering – To use certain Roastika Services, such as voice ordering, when available, you must (a) enable “microphone” and “speech recognition” in the Roastika App and/or (b) set the permissions in your mobile device to allow communication of this information.

Email Communications, Push Notifications, and In-App Messages – The Roastika App allows all users to set preferences for receiving promotional email communications from Roastika, receiving push notifications on their devices, and receiving inbox messages. Please note that you may also opt out of receiving email communications anytime by adjusting your Roastika online account settings or by clicking the “unsubscribe” link in any commercial email we send you.

If you use the Roastika App features described above, you consent to the transmission of your user information to Roastika and/or its agents and authorize Roastika and/or its agents to record, process, and store such user information as necessary for administering the Roastika App features and for purposes described in this Notice.

(b) Your Rights, including State-Specific Rights - Depending on where you live (including California, Colorado, Connecticut, Utah, and Virginia), you may be entitled to certain rights concerning your personal information, as described below.

Right to Know – You may have the right to know what personal information the business has collected about you, including the categories of personal information, the categories of sources from which it is collected, the business or commercial purposes for collecting, selling, or sharing it, and the categories of third parties to whom we disclose it.

Access and Data Portability — Subject to certain exceptions, you may have the right to request a copy of the personal information we collected about you during the 12 months before your request.

Deletion – You may have the right to request that we delete information that we collected from you and retained, subject to certain exceptions.

Correct Inaccurate Information – You may have the right to request that we correct inaccuracies in the personal information we maintain about you. You may also correct information about you for Roastika Rewards in the Roastika App.

Targeted Advertising – We do not sell your information for monetary or valuable consideration. You may have the right to opt out of having your personal information shared for targeted advertising purposes. Click this “Do Not Share My Personal Information” link to opt-out.

Sensitive Information – Companies who collect, use, and disclose your sensitive personal information for purposes other than to provide you with goods or services are required to provide you with the right to limit the use and disclosure of your sensitive personal information by providing a “Limit the Use and Disclosure of My Sensitive Personal Information” link. Roastika only collects, uses, and discloses your sensitive personal information to provide services to you, therefore Roastika is not required to provide this link.

Opt-Out Preference Signals — Some web browsers allow customers to automatically exercise their right to opt out of sale/sharing with all businesses they interact with online by initiating an opt-out preference signal. We will honor such opt-out preference signals.

Appeals — You may appeal our decision regarding a request you have submitted by contacting us as described in the “Contact Us” section below.

U.S. and Canadian residents may submit requests by emailing us at info@roastikacoffee.com. Once we receive your request, we may verify it by requesting information sufficient to confirm your identity. You may be entitled to submit a request through an authorized agent or to appeal a refusal to take action on your request. To designate an authorized agent to exercise your rights, we will require written proof that the authorized agent has been authorized to act on your behalf or a copy of the power-of-attorney document granting that right.

If you are an authorized agent or you are submitting a request on behalf of a customer, please email your request to info@roastikacoffee.com.

If you are a California resident, you can request a notice disclosing the categories of personal information we have shared with third parties for the third parties’ direct marketing purposes. Please submit your request by emailing us at info@roastikacoffee.com.
Some web browsers have a “Do Not Track” preference that transmits a “Do Not Track” header to the websites you visit with information indicating that you do not want your activity to be tracked. We currently do not respond to browser “Do Not Track” signals, as there is no standard for how online services should respond to such signals. As standards develop, we may develop policies for responding to do-not-track signals that we will describe in this Notice.

12. Additional Disclosures for Data Subjects in the EEA, the U.K., and Switzerland

This section provides general information about how Roastika collects, stores, uses, transfers, and otherwise processes personal data in or from certain countries in the European Economic Area, the United Kingdom, and Switzerland (together, for purposes of this section of this Notice, “EEA”), in accordance with the General Data Protection Regulation (GDPR) and its local implementations. This section does not supersede the applicability of any privacy policy found on the website of an EEA-based Roastika affiliate with whom you have engaged, as that entity would be the data controller concerning your data and the entity to which your data subject rights requests should be directed.

(a) Lawful Bases of Processing – Where a Roastika entity is acting as a data controller that determines the purposes and means of processing your data, such as when we collect, use, and share personal data as described in this Notice, we must have a lawful basis for processing for doing so. Our lawful bases for processing personal data include:

To conclude or perform a contract with you, for example, to:
- process your purchases of or requests for products and services, including delivering
- gift cards in accordance with your instructions;
- communicate with you about orders, purchases, returns, services, accounts, programs,
- contests and sweepstakes;
for our legitimate business purposes, including to:
- respond to your customer service inquiries and requests for information;
- maintain, improve, and analyze our websites, mobile applications, ads, and the
- products and services we offer;
- detect, prevent, or investigate security breaches or fraud; and
- facilitate the functionality of our websites and mobile applications;
to comply with our legal obligations, for example, to maintain appropriate records for internal administrative purposes and as required by applicable law, and provide important product safety information and notice of product recalls; and
based on your consent, for example, to send you personalized promotions and special offers via email or other electronic means or to inform you about our brands, products, events, or other promotional purposes.

You can withdraw your consent anytime by modifying your promotional preferences in your Roastika user account online or by contacting us as described in the “Contact Us” section below.

(b) Your EEA Data Subject Rights – Under certain circumstances, by law, you have the right to:

Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of our personal information about you.
Request correction of the personal information that we hold about you.
Request the erasure of your personal information. This enables you to ask us to delete or remove personal information without a good reason to continue to process it.
Object to processing your personal information where we rely on a legitimate interest (or those of a third party), or where we are processing your personal data for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you.
Request the transfer of your personal information to another party, when possible.
Not be subject to automated decision-making producing legal or significant effects on an individual, which we do not engage in.

To exercise any of these rights, please see the “Your Choices & Rights” section or contact us as outlined in the “Contact Us” section below and specify which GDPR privacy right(s) you wish to exercise. We must verify your identity to honor your request, which we will respond to within 30 days of receipt.

(c) Retention — As described in the “Retention” section, we generally keep your data for as long as necessary to complete the purpose for which it was collected or as required by law. We may need to keep your data longer than our specified retention periods to honor your requests, including continuing to keep you opted out of marketing emails or comply with legal, regulatory, accounting, or other obligations.

(d) Transfers Outside the EEA – Your personal information may be transferred to, stored, and processed in a country other than the one in which it was collected, including the United States. It may also be processed by staff outside the EEA who work for Roastika or our third-party service providers. In such cases, we will take appropriate steps to ensure adequate data protection of the recipient as required under the GDPR and as described in this Notice.

(e) Complaints – If you have any issues with our compliance, you have the right to complain to an EEA supervisory authority (link). We would, however, appreciate the opportunity to address your concerns and would welcome you directing an inquiry first to us per the “Contact Us” section below or to our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request You may also contact our Data Protection Officer (“DPO”) at any time at privacy@Roastikacoffee.com.

13. Participation in the Data Privacy Framework

Roastika participates in the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) set forth by the U.S. Department of Commerce. Roastika complies with the U.S. Department of Commerce requirements regarding the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) about the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) under the UK Extension to the EU-U.S. DPF. Roastika complies with the U.S. Department of Commerce requirements regarding the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) about processing personal data from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this Privacy Notice and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program and to view our certification, please visit https://www.dataprivacyframework.gov/.

Under the Data Privacy Framework, Roastika is responsible for processing personal data it receives and transfers to a third party acting as an agent on its behalf.

Roastika complies with the Data Privacy Principles for all onward transfers of personal data from the EU, the U.K., and Switzerland, including the onward transfer liability provisions.

Concerning personal data received or transferred pursuant to the Privacy Framework, Roastika is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.

In certain situations, Roastika may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

For complaints regarding DPF compliance not resolved by any of the other DPF mechanisms, you have the possibility, under certain conditions, to invoke binding arbitration. Further information can be found on the official DPF website: https://www.dataprivacyframework.gov/.

14. Contact Us

We welcome your questions, comments, and concerns about privacy. You can contact Roastika Customer Service at info@roastikacoffee.com.

You may contact our Global Privacy Department and Data Protection Officer at privacy@Roastikacoffee.com.

Additional contact information for various Roastika entities may be found below.

Applicability_and_Scope

Updates_to_this_Privacy_Notice

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Sources_of_Information

How_We_Use_Your_Information

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Choices_and_Rights

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